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Applications Support


Provide continuous computer applications support and portfolio for IDI clients.

This Support Includes

  • Applications change request management
  • Requirements definition and business case development
  • Solution design and implementation planning
  • Development and testing
  • Implementation
  • Project closedown
  • Ongoing level 1 helpdesk and level 2 and 3 technical support

Continuous Support


  • Reduced maintenance costs associated with recruiting, hiring and training development and support resources
  • Availability and utilization of specific general skill required to support both existing and emerging applications and technologies
  • Where IDI has provided development support minimize transition activities and costs to ongoing support environment
  • Where IDI assumes responsibility for ongoing support transition to the utilization of best practices for the maintenance of the applications portfolio including COBIT, ITIL, ISACA and SAS 70
  • Development of plans to manage the continuous change in technologies and the resources required to manage these changes
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